At GlobalFollowers, customer satisfaction is at the heart of everything we do. While we strive to deliver all services promptly and exactly as described, we understand that certain situations may require a refund. This policy outlines the conditions under which refunds are issued and the procedures involved.
1.Eligibility for Refunds
You may be eligible for a full refund if:
Your order was not delivered within the promised delivery time as stated on the specific product/service page.
The delivery delay exceeds 72 hours (3 business days) for services advertised with a 72-hour delivery window. If the expected delivery time is longer (e.g. 5-7 days), refunds can be requested only after that period has passed without any service fulfillment.
The order was not started and you submitted a cancellation request before processing began.
2.Non-Refundable Situations
Refunds will not be issued under the following conditions:
The order has been successfully delivered and completed in line with the service description.
The order is already in progress or has been queued for delivery.
You request a refund after changing your mind, even if the service is partially delivered.
Your account experiences issues (such as bans, restrictions, or drops) due to activity unrelated to GlobalFollowers services.
You violate our Terms of Service.
3.Order Cancellations
You may request cancellation by contacting our support team immediately after placing your order.
Cancellations are only possible if your order has not been processed or queued.
Once the order is in progress, cancellations or refunds are no longer possible.
4.How to Request a Refund
To request a refund:
Reach out to us via 24/7 live chat support or email.
Provide your Order Number and a clear explanation of your issue.
Our support team will review your request and get back to you within 24 hours.
5.Payment Disputes & Chargebacks
Filing a chargeback or dispute without contacting GlobalFollowers first will:
Result in permanent suspension of your account.
Make you ineligible for any future refunds or services.
We highly encourage all users to contact our support team before opening a dispute with their bank or payment provider.
6.Refund Processing Time
If your refund is approved, it will be processed within 5 to 10 business days, depending on your payment method and financial institution. GlobalFollowers does not control third-party banking timelines.
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